Help center

Getting started with VideoAskable

VideoAskable helps you ask questions about YouTube videos and get to the useful part faster. You can paste a YouTube link when you already know the video, or ask a question and let the app look for a relevant YouTube video.

VideoAskable searches YouTube captions. It may not be able to answer if captions are missing or inaccurate, or if the video is private, removed, or restricted.

Auto mode is a good place to start. Use Find moment when you want a specific point in a video. Use Summarize when you want a short overview.

• Find where a topic is explained.
• Get a short overview of a YouTube video.
• Locate steps in a tutorial.
• Check whether a video covers a specific topic.

What makes a good search?

Good searches are specific and focused. Ask about one topic, step, technique, or question at a time.

Use a YouTube link when you want an answer about one exact video. For a broader search, name the topic, app, sport, task, or skill clearly.

If your search has several parts, split it into separate searches. You will usually get better results from one clear question than from a long list of requests.

Choosing a search mode

VideoAskable has three modes: Auto, Find moment, and Summarize.

Auto chooses a mode based on your question. Use it when you're not sure which mode to pick.

Find moment is for jumping to a relevant point in a YouTube video. Summarize is for getting a short overview of a YouTube video.

If you want a timestamp or a specific example, choose Find moment. If you want the main idea of the video, choose Summarize.

Why no results were found

Sometimes VideoAskable cannot find a useful result. This can happen when the app cannot find a YouTube video that clearly matches your question, or when the selected video cannot be processed well enough to answer.

If the video is private, removed, age-restricted, region-blocked, members-only, restricted by YouTube, or not usable enough for reliable analysis, VideoAskable may not be able to return a good answer.

• Make your question more specific.
• Ask about one topic at a time.
• Paste the YouTube link directly if you already know the video.
• Use full product, app, sport, or topic names instead of unexplained abbreviations.
• Try asking for a moment, step, or technique instead of a broad comparison.

Why a video won't play or can't be searched

Some YouTube videos cannot be shown or processed inside VideoAskable. This is usually caused by YouTube settings, uploader settings, or video availability.

When embedded playback is blocked, you may still be able to open the video on YouTube. VideoAskable does not control YouTube availability, uploader settings, or platform restrictions.

• The uploader or YouTube blocks embedded playback.
• The video is private, removed, age-restricted, region-blocked, live-only, or members-only.
• Captions are missing, inaccessible, or too inaccurate to answer your question.
• YouTube changes access to the video after you search.

Credits, free searches, and billing

Searches use credits. Ask More questions about a result are included in that search and do not use additional credits. The current search cost is shown in the credits panel.

Monthly subscription credits roll over for one additional billing period, up to 6,000 plan credits. Yearly subscription credits normally expire 12 months after they are granted. Top-up credits normally expire 12 months after purchase. Credits that expire first are used first. Free, promotional, trial, or bonus credits expire on the date shown for the offer.

Subscriptions renew automatically unless you cancel before renewal. Cancellation stops future renewals and normally takes effect at the end of the paid billing period. Monthly plan credits remain available only through the end of that paid subscription term, while top-up credits keep their original validity.

Search credits are reserved when a search starts. If the search fails or returns no answer, the reserved credits are automatically returned, even if AI processing has already started. A completed answer uses the displayed search credits.

If a completed answer uses the wrong video or misses your question, report the result so we can review the search and its credit charge.

Consumers in the EEA may have a statutory right to withdraw from an online purchase within 14 days. You can exercise this right by emailing contact@manicnovasoftware.com. A proportionate charge may apply if you asked us to begin providing the Service during the withdrawal period.

Credits are not cash, gift cards, or bank deposits. See the Terms and the information shown at checkout for the rules that apply to your purchase.

Search history and account data

Your searches are saved automatically in search history, including your question, the video link, and the result.

Use the history panel to reopen, archive, restore, or delete a search. Deleting it removes its history entry and Ask More conversations. The original search question and result remain until routine cleanup or account deletion.

Search history is not a promise that a YouTube video will always stay available. YouTube videos can be edited, removed, made private, or restricted after your search.

Saved search content is normally kept for up to 365 days. Account deletion and records needed for support, security, fraud prevention, legal claims, or legal obligations are covered in the Privacy Policy.

To delete your account, open Account and choose Delete account. For other privacy requests or help, email contact@manicnovasoftware.com. We may need to verify your identity before making account or data changes.

• The question you searched for.
• The selected mode.
• The search time.
• The YouTube link or result link.
• Basic information needed to show the result again.

Report a problem with a result

VideoAskable can make mistakes. Please contact support if the result is wrong, the moment is not useful, the YouTube video will not play, or the search does not answer your question.

Email contact@manicnovasoftware.com with the details you want to share. Include the video link and enough context for us to check the problem.

• What you searched for.
• The YouTube link, if you used one.
• What result you expected.
• What went wrong.

Privacy, cookies, and account deletion

The Privacy, Cookies, and Terms pages explain how VideoAskable handles account information, search activity, billing records, cookies, and legal rights.

VideoAskable does not store copies of YouTube video files. We do not use private prompts, search activity, or related Service activity to train shared AI models unless you opt in or separately agree.

Our personnel do not routinely review private Service activity. Access is limited to people who need it for user-requested support, fraud, abuse, security, billing, copyright or legal matters, compliance, or a production failure that cannot reasonably be resolved otherwise.

Account data is normally deleted or anonymized within 90 days after account deletion, and deleted data may remain in backups for up to 90 days. Billing and accounting records may be retained for up to 7 years, and some legal, security, fraud-prevention, support, or dispute records may also need to be kept longer.

To delete your account, open Account and choose Delete account. For other privacy requests or help, email contact@manicnovasoftware.com. We may need to verify your identity before making account or data changes.

• What information may be collected.
• Why cookies are used.
• How billing and account records are handled.
• How to request account deletion or privacy help.
• What rules apply when using YouTube videos or other third-party content.

Using YouTube content responsibly

You are responsible for having the rights, permissions, notices, and lawful basis needed to submit a YouTube link or request through VideoAskable.

The Service can provide AI-assisted analysis of relevant YouTube video content, but it does not grant you rights in the video or other third-party material.

An answer, summary, timestamp, or other result is not copyright clearance or permission to download, edit, republish, clip, sell, or otherwise use a YouTube video. Make sure your intended use is lawful and permitted by the relevant rights holders and platform rules.

Age and eligibility

You must be at least 16 years old to use VideoAskable and old enough to use YouTube or any other third-party service required for the feature you use.

If you are under 18, you may use the Service only with permission from your parent or legal guardian. You may purchase credits or paid plans only with that permission.